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Oct 22, 2013 at 04:52 PM

Service Request not Routing (Dispatch Button Not Working)


Hi All,

We are working on a Service Request and trying to use the Rule Modeling for Service Request Routing and did all the configurations as below, but nothing is happening while clicking on the “Dispatch” button in the Service Request.

Steps done:

Copied and created the Service Request

Created the Rule Policy under the Context “Service Request Management” with condition Route to Group “X” org. Unit if Transaction Type is “Y” and released the Rule

Tried by Copied the service manager profile SAP_ORDERROUTING and Service ID SRV_REQ_RULE_EXE with Innovation order: 50 and assigned the created Rule policy

Assigned the copied Service Manager Profile to the Service Request.

Result: Not able to Route the Service Request as per the rule, even nothing is happening after clicking on Dispatch button.

Thanks & Regards,