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Former Member

Forbide duplicate creation in C4C

Hi pros,

Is it possible to forbide duplicate customer creation in C4C?

There is a duplicate check in C4C, but even if the duplicate is found user stil can create a new record.

Best regards,

Nadezhda Rukavishnikova

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1 Answer

  • Best Answer
    Jan 17, 2017 at 07:31 AM

    Hello Nadezhda,

    I believe you want to enforce the system to NOT Allow creation of a Customer if a duplicate exists - Correct?

    C4C standard as you know already has duplication checks and prompts user before creation if a duplicate exists. If you want the system to NOT allow creation if a duplicate exist, then you may want to check with your SDK developer if he can build a logic to not to Allow SAVE if a duplciate exists - may require Custom Development/Enhancement on C4C using SDK.

    BR

    Ankur

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