Forbide duplicate creation in C4C

[Former Member]

Hi pros,

Is it possible to forbide duplicate customer creation in C4C?

There is a duplicate check in C4C, but even if the duplicate is found user stil can create a new record.

Best regards,

Nadezhda Rukavishnikova

[ankurgodre · Accepted solution]

Hello Nadezhda,

I believe you want to enforce the system to NOT Allow creation of a Customer if a duplicate exists - Correct?

C4C standard as you know already has duplication checks and prompts user before creation if a duplicate exists. If you want the system to NOT allow creation if a duplicate exist, then you may want to check with your SDK developer if he can build a logic to not to Allow SAVE if a duplciate exists - may require Custom Development/Enhancement on C4C using SDK.

BR

Ankur