Skip to Content
author's profile photo Former Member
Former Member

BI4.1 - Account information not recognized:Could not reach CMS

Hello Experts,

Two days ago, I installed BI4.1 SP1 and configured Win AD authentication. It was working perfectly fine until yesterday.

But when I tried to log in today, I'm getting an error message:

"Account information not recognized: Could not reach CMS. Specify the correct host and port and check for network issues. (FWM 20030)"

I tried logging in using an AD account as well as Admin account with Enterprise. The SIA is running but when I try to connect to the server via SIA settings, client tools or the web apps, then I'm getting the above error message. I tried logging in from the Client Machine as well the SERVER using Servername:PortNumber, but still the same error.

I checked the log files but couldn't figure/understand what and where to look.

Please suggest how do I start debugging or fixing this issue?

We have BI4.1 SP1 on one Win 2008 R2 server.

Thanks in advance

Izak

Add a comment
10|10000 characters needed characters exceeded

Related questions

2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Oct 16, 2013 at 05:08 AM

    Seems like some issues with the CMS PORT. Please restart your SIA and check the event viewer for the error messages.

    Add a comment
    10|10000 characters needed characters exceeded

  • author's profile photo Former Member
    Former Member
    Posted on Oct 16, 2013 at 08:03 AM

    Hii Izak ,

    Check whether the port is not blocked by Network Firewalls and also check if all BO Ports ( 6400 ) are opened .

    Regards

    Jeetan

    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.