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Former Member
Oct 15, 2013 at 11:11 PM

BI4.1 - Account information not recognized:Could not reach CMS


Hello Experts,

Two days ago, I installed BI4.1 SP1 and configured Win AD authentication. It was working perfectly fine until yesterday.

But when I tried to log in today, I'm getting an error message:

"Account information not recognized: Could not reach CMS. Specify the correct host and port and check for network issues. (FWM 20030)"

I tried logging in using an AD account as well as Admin account with Enterprise. The SIA is running but when I try to connect to the server via SIA settings, client tools or the web apps, then I'm getting the above error message. I tried logging in from the Client Machine as well the SERVER using Servername:PortNumber, but still the same error.

I checked the log files but couldn't figure/understand what and where to look.

Please suggest how do I start debugging or fixing this issue?

We have BI4.1 SP1 on one Win 2008 R2 server.

Thanks in advance