on my BW/CRM 7.0, there are two active extractors:
Both extract only the current state of a ticket (Object_ID) but not the historian of the ticket itself.
At another client, the 0CRM_SALES_ACT_1 extracted "N" records for one ticket (activity), that is it extracted all the changes of the ticket status and not only the last one.
Now I need to get the same thing, but I don't know how.
Do you know how can I set one of these extractors to get the complete info for a ticket?
Or how can I customize these kind of activities/services on CRM system?
Thanks in advance.