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Former Member

Standard Interface for CRM System

: What standard interface does the CRM system expose to XI? For e.g. Standard IDocs or BAPI? If yes give details about the same. If NO standard IDocs / BAPI are available then do we need to write one?

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    Former Member
    Oct 04, 2005 at 11:50 AM

    Gareth,

    CRM has an external interface adapter (XIF) that can send all CRM DATA to external systems. You only need to setup an RFC-destination, a XIF-site (much like the R/3 site), subscribe to the data that you want and indicate the interface format. You can choose between Idocs and XML.

    The XML will be send directly to the XI. If you choose idocs, you'll have to setup an outbound idoc profile and an outbound port to interface the idocs to the XI system.

    Example: suppose that you subscribe business partners to the XI-site in an XML format, then CRM will send all business partner changes to the IP address of the XI.

    Grtz,

    Michael.

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