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Former Member
Oct 12, 2013 at 09:00 PM

Online W-2 Election: Receive paper/online buttons unavailable


We’re implementing the Online W-2 for ESS. In the Election process, after selecting the tax company in the Overview of Elections, the buttons “Receive W-2 in paper” and “Receive W-2 online” are both disabled and Unavailable. They’re on the screen, but not available for use. The buttons are active in the component configuration. Any idea what’s keeping them from going active? It appears that everyone’s set to a default of receiving the W-2 in paper only. I’ve run a security trace on our users but there weren’t any authorization failures.