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SAP Jam Feed - Followed Objects

Hello SAP Community,

unfortunately I'm not able to find more detailed information about the system behaviour regarding "followed objects" and "feed sources".

The first question is: In the "Feed Sources" settings there is the query "Sources I Follow Automatically". Is there an explanation which objects and for which reasons they will be followed automatically?

Second question: For some reason an employee assigned to the sales team of an account does not automatically follow this account and therfore the employee will not receive any feed updates once an action is performed, he would need to manually select follow this account. Here I would like to know if there is the possibility to automatically follow an object as soon as the employee is assigned to e.g. the sales team or involved partys?

Kind regards,

Benedikt Briol

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  • Best Answer
    Apr 28, 2018 at 03:31 AM

    Hi Benedikt,

    There are various objects for which Auto follow is there. Lead is one such object where owner of lead automatically follows it. Generally it is applicable for owner of each object but it purely depends on how it has been allowed by corresponding object, so not necessarily all objects for which you are owner will be in "Sources I follow Automatically". Reason is: as owner of lead, you should be getting information about any change that happens in that object because in one way or other, it is important for you to know even minute details related to that object instance.

    For Second question, No currently there is no possibility in C4C native feed that a Sales team member starts automatically following an account when they are added. Quite a few requests were there for sure but there are other instances where many do not prefer auto follow as they start getting all updates. If I am not wrong, there is an idea already open on Idea forum and probably you should vote their so that it goes to Product Management attention and they can decide if they want to consider it for future enhancements.

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