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The viewer could not process an event. Error in File file name:

Jan 13, 2017 at 09:31 AM

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Hi when I try to view any report file through CMC I got this below error

com.businessobjects.report.web.shared.WebReportingException: The viewer could not process an event. Error in File AR_Invoice_Register_HTML:
Failed to load database information. [] ---- Error code:0 [CRWEB00000119]
	at com.businessobjects.report.web.shared.WebReportingException.throwWebReportingException(WebReportingException.java:71)
	at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1503)
	at com.businessobjects.report.web.WorkflowController.doEventProcessing(WorkflowController.java:373)
	at com.businessobjects.report.web.WorkflowController.doLifecycle(WorkflowController.java:275)
	at com.businessobjects.report.web.WorkflowController.doAsyncLifecycle(WorkflowController.java:108)
	at com.crystaldecisions.report.web.viewer.CrystalReportViewerUpdater._processHttpRequest(CrystalReportViewerUpdater.java:61)
	at com.crystaldecisions.report.web.ServerControl.processHttpRequest(ServerControl.java:345)
	at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doUpdate(CrystalReportViewerServlet.java:206)
	at com.crystaldecisions.report.web.viewer.CrystalReportViewerServlet.doPost(CrystalReportViewerServlet.java:194)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:648)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	at com.businessobjects.http.servlet.internal.ServletRegistration.service(ServletRegistration.java:110)
	at com.businessobjects.http.servlet.internal.ServletLastFilterChainElement.service(ServletLastFilterChainElement.java:30)
	at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:46)
	at com.businessobjects.bip.core.web.filter.BrowserRenderingModeFilter.doFilter(BrowserRenderingModeFilter.java:32)
	at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
	at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
	at com.businessobjects.bip.core.web.boetrustguard.BOETrustPrepareFilter.doFilter(BOETrustPrepareFilter.java:35)
	at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
	at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
	at com.businessobjects.bip.core.web.supportabilty.TraceLogScopeFilter.doFilter(TraceLogScopeFilter.java:38)
	at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
	at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
	at com.businessobjects.sdk.actionfilter.WorkflowFilter.doFilter(WorkflowFilter.java:45)
	at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
	at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
	at com.businessobjects.bip.core.web.appcontext.RequestInitFilter.doFilter(RequestInitFilter.java:26)
	at com.businessobjects.http.servlet.internal.FilterRegistration.doFilter(FilterRegistration.java:72)
	at com.businessobjects.http.servlet.internal.filter.FilterChainImpl.doFilter(FilterChainImpl.java:43)
	at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.serviceHelper(BundlePathAwareServiceHandler.java:235)
	at com.businessobjects.http.servlet.internal.BundlePathAwareServiceHandler.service(BundlePathAwareServiceHandler.java:197)
	at com.businessobjects.http.servlet.internal.ProxyServlet.service(ProxyServlet.java:248)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	at org.eclipse.equinox.servletbridge.BridgeServlet.service(BridgeServlet.java:275)
	at javax.servlet.http.HttpServlet.service(HttpServlet.java:729)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:291)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.tomcat.websocket.server.WsFilter.doFilter(WsFilter.java:52)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at com.businessobjects.pinger.TimeoutManagerFilter.doFilter(TimeoutManagerFilter.java:181)
	at org.apache.catalina.core.ApplicationFilterChain.internalDoFilter(ApplicationFilterChain.java:239)
	at org.apache.catalina.core.ApplicationFilterChain.doFilter(ApplicationFilterChain.java:206)
	at org.apache.catalina.core.StandardWrapperValve.invoke(StandardWrapperValve.java:219)
	at org.apache.catalina.core.StandardContextValve.invoke(StandardContextValve.java:106)
	at org.apache.catalina.authenticator.AuthenticatorBase.invoke(AuthenticatorBase.java:502)
	at org.apache.catalina.core.StandardHostValve.invoke(StandardHostValve.java:142)
	at org.apache.catalina.valves.ErrorReportValve.invoke(ErrorReportValve.java:79)
	at org.apache.catalina.core.StandardEngineValve.invoke(StandardEngineValve.java:88)
	at org.apache.catalina.connector.CoyoteAdapter.service(CoyoteAdapter.java:518)
	at org.apache.coyote.http11.AbstractHttp11Processor.process(AbstractHttp11Processor.java:1091)
	at org.apache.coyote.AbstractProtocol$AbstractConnectionHandler.process(AbstractProtocol.java:668)
	at org.apache.coyote.http11.Http11NioProtocol$Http11ConnectionHandler.process(Http11NioProtocol.java:223)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.doRun(NioEndpoint.java:1517)
	at org.apache.tomcat.util.net.NioEndpoint$SocketProcessor.run(NioEndpoint.java:1474)
	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1142)
	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:617)
	at org.apache.tomcat.util.threads.TaskThread$WrappingRunnable.run(TaskThread.java:61)
	at java.lang.Thread.run(Thread.java:812)
Caused by: com.crystaldecisions.sdk.occa.report.lib.ReportSDKException: Error in File AR_Invoice_Register_HTML:
Failed to load database information.---- Error code:-2147215357 [] Error code name:internal
	at com.crystaldecisions.sdk.occa.report.lib.ReportSDKException.throwReportSDKException(ReportSDKException.java:120)
	at com.crystaldecisions.sdk.occa.managedreports.ps.internal.SendRequestHelper.sendRequest(SendRequestHelper.java:141)
	at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.sendRequest(CacheReportSource.java:1796)
	at com.crystaldecisions.sdk.occa.managedreports.ps.internal.CacheReportSource.getPage(CacheReportSource.java:1283)
	at com.businessobjects.report.web.event.PageListener.renderContentLocally(PageListener.java:379)
	at com.businessobjects.report.web.event.PageListener.getPage(PageListener.java:180)
	at com.businessobjects.report.web.event.PageListener.updatePage(PageListener.java:121)
	at com.businessobjects.report.web.event.UpdatePageEvent.processListener(UpdatePageEvent.java:47)
	at com.businessobjects.report.web.event.ViewerBroadcaster.broadCastEvent(ViewerBroadcaster.java:136)
	at com.businessobjects.report.web.event.ViewerBroadcaster.broadcast(ViewerBroadcaster.java:110)
	at com.businessobjects.report.web.event.EventQueue.processEvents(EventQueue.java:53) 

at com.businessobjects.report.web.component.ViewerContainer.processEvents(ViewerContainer.java:1490)

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Please help me here I am very new to crystal report.

Note: my crystal report server reside in Linux environment. and I am using CR 2016

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