Not Able to post subledger using EBS

Hi All,

I have an issue with EBS im trying to post payments to customer accounts using EBS, im only receiving the customer numbre from the bank in the document reference. I tried the interpretation algorithms 001, 020, 021, 031, 011 with no success. can you please give some direction on this issue, im using multicash format. 😕

Note: i want to post the payments not clearing

Thanks