How to track CRM order from reservation no in ECC?

[Former Member]

I have reservation no in ECC but am not able to track to which CRM confirmation doc/service order the reservation is done. Although if I go from CRM order from transaction history I can get the reservation no but the vice versa I am  not able to track.

Please help me with this.

[Former Member]

Hi, Sikta:

     CRM service order can be integated with ECC logistics.

     Service order can be uploaded from CRM system to ECC using middlware.

     Service order can be used to generate AUTO configuration or reservation or

     purchase requisition or purchase order based on your customizing calling

     BAPI_SRV_LOGISTIC_PROXY_UPLOAD in CRM system.

     In ECC system, you can check DB CRM_SRV_LOG_SC to find relations of service order

     and logistics integration objects( reservation or purchase requisition or purchase order  ).

     For example, business type of purchase order is BUS2012, business type of reservation

     is BUS2093.

     In CRM system, you can find relations of service order and logistics integration objects

     ( reservation or purchase requisition or purchase order  ) checking document flow of

     service order.

     Normally, ECC will send feedback to CRM system after service order be

     uploaded successfully. if any logistics integration objects( reservation or purchase requisition

     or purchase order  ) be created in ECC based on service order, ECC send feedback to update

     document flow and system status of service order.

[Former Member]

Hello Sikta

We handle  this by development. By  enhancing the material reservation table in ECC with service order no and passing service order no from CRM.

Regards

Naresh

[Former Member]

you can also check my latest blog on this

http://scn.sap.com/community/crm/service/blog/2013/10/11/mapping-service-order-fields-to-material-re...

Regards

Naresh

[Former Member]

Thanks a lot ...