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Former Member

Deleting customer data in C4C

Jan 13, 2017 at 08:34 AM | 894 Views | Last edit Sep 04, 2017 at 09:31 PM 2 rev.

Hi pros,

How can personal info be deleted from customer Master data in C4C?

In accordance to EU regulations all personal info has to be deleted from the customer records if theere was no customer interaction in the last 5 years.

If I delete personal data normally there is still personal info left in the Changes tab:

Best regards,

Nadezhda Rukavishnikova

phone-delet.png (18.5 kB)
SAP Cloud for Customer
byd_c4c implementation topics | customer | delete | personal data
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2 Answers

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    Aelia Azevedo
    Nov 30, 2017 at 11:34 AM

    Hello Nadezhda,

    Personal data can now be removed from Cloud for Customer by going to the Data Privacy Management work center and then Personal Data Removal view. The options allowed for removal are employees, private accounts, contacts, and business partners.

    Further information can be found on the link below:

    Remove Personal Data

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    Former Member
    Nov 30, 2017 at 11:49 AM

    Hi Nadezhda & Aelia,

    Also check data/ field removal at table level though its not recommended unless with authorizations. Pls cross check this.

    Regards

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