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Former Member
Oct 08, 2013 at 09:45 PM

Problem with e-mail on SLA Escalation SM7.1 SP04



I made the SLA configuration on our Solution Manager but the sending e-mail and the MPT and IRT status are not working.

PS. All the strategy for calculating the SLA are working fine.

I have implemented all the possibles SAP notes and check the SLA SAP configuration guide and the site bellow but my e-mail is not working.

The message is that there are no strategy or action definition for the selected action.

Anyone ever experienced this situation?

Explicative screens:

Best Regards,

Marcus Campos


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