Problem with e-mail on SLA Escalation SM7.1 SP04

Hi,

I made the SLA configuration on our Solution Manager but the sending e-mail and the MPT and IRT status are not working.

PS. All the strategy for calculating the SLA are working fine.

I have implemented all the possibles SAP notes and check the SLA SAP configuration guide and the site bellow but my e-mail is not working.

http://scn.sap.com/docs/DOC-46493

The message is that there are no strategy or action definition for the selected action.

Anyone ever experienced this situation?

Explicative screens:

Best Regards,

Marcus Campos