Update System status at Item Level as per Header System status

[former_member320292]

Hi,

I ahev a requirement wherein I need to update item level system status as per header level system status. Ther is only one item at item level and will be used only for this specific transaction.

I went thru SCN thread and came across very few threads which says that it could be achived thru Badi' EXEC_METHODCALL_PPF or CRM_ORDER_STATUS.

Could somone give me pointers towards how this can be achieved.

Thanks,

Rahul

[Former Member]

Hi Rahul,

You can configure to map the User Status to the system status within Status management. On order save, you can read the header system status and you can check the item status mapping to flip the user status which is mapped to the same System status at the header. Once the user status is set, I believe the system status should be same as a header system status because of the config maintained in the status profile at item category level.

You can use ORDER_SAVE badi. Just a thought!

Thanks,
Chandrakant

[former_member320292]

Hi Chandrakant,

In our secnario, Item Level System status behaves independently of user status at Item level. Hence, I am loking for solution which allows to influence Item Level System status based on Header level System Status movement. I want header  & item level system status to be in synch.

Thanks,

Rahul

[Former Member]

Hi Rahul,

Why can you deactive the Item status, Instead of doing many complicated configurations. As the item is also one.

[former_member320292]

Hi,

I have to use Item level user status  for SLA levels (SLA 1,2,3 etc). I am planning make use of Item level system status in action profile for auto determination of SLA levels.

Here is the scenario I am working on:

1) Header User Status is required for agents operational purpose to show up the status in which agent is working.

2) Header System Staus is controlled by Header  user  status.(Open/Inprocess/Completed)

3) Item level User status is used for determining SLA levels (1,2,3).  It will get determined based on SLA duration (SLA durations are determined at Item level date management) + Header User Status (which is at header level)

4)Hence, I am planning to map Header System ststaus with Item System staus which allows me to detrmine SLA level at item level based on Item System Status + SLA Duration.

We are using Service Ticket instead of Service request for SLA's as ERMS integration is also there.

For service ticket we have to use product for SLA's thru service respone profile.

If there is a way to synch sytem status of header & item it will allow to map the above requirements.

If there is any other way to approach above please do let me know.Basically we would also like to capture the SLA levels that have been breached alongwith user agents operational status (user status). I could not find standard field that could allow me to add SLA levels.

Thanks,

Rahul