search/select complaints via multilevel categorisation with attributive categorization schema

[former_member203541]

Hello,

Is the following scenario possible with multilevel categorization?

Assuming we have created a attributive categorization as described in the SAP Libary:

http://help.sap.com/saphelp_crm70/helpdata/en/43/1da7c5355906fde10000000a422035/content.htm

Example of an attribute categorization:

●      Groceries

     ○       Packaging

              ■       Good

              ■       Bad

     ○       Taste

              ■       Good

              ■       Bad

In this example, Good and Bad are category duplicates, or semantically identical categories. In general, the following subjects are expressed here as combinations of characteristics:

●      {Groceries, packaging, good}

●      {Groceries, packaging, bad}

●      {Groceries, taste, good}

●      {Groceries, taste, bad}

Now we want to assign this categories to different complaints in several different combinations.  Afterwards we want to perform a search via category "bad"  and want to get all complaints regardless whether the category "bad" was assigned from super-ordinate category "taste" or assigned from super-ordinate category "packaging" .  I this possible with multilevel categorization? Has anyone realized this or a similar scenario in a CRM 7.0 System?

We have the problem if we try to assign the category combination {Groceries, taste, bad} the system rejects this combination and assigns instead the combination {Groceries, packaging, bad}.

Regards.

Matthias Breuer

[former_member186887]

Dear Matthias,

It is possible through sap standards.

I would suggest you to define a hierarchical categorization for your requirement instead of attributive categorization.

System displays the transactions when you perform category based search.  But while searching for categories, system displays all schema ids regardless of the schema status.  If you want to display only active schema when you search based on category, you need to enhance the view to write your logic for schema filtering based on its status.

[former_member203541]

Hello Maddy,

we tried  hierarchical categorization but with no success. The problem is the same as described above. If we use the same Category-id for Third-level, we are not able to assign these categories to complaints ( or other business objects). We can only assign on of them e.g the branch {Groceries, packaging, good}.

If we try to assign the other branch  {Groceries, taste, good} to another complaint, the system is switching to the branch {Groceries, packaging, good} if we save the complaint.

[former_member191572]

Hi,

This will be possible by standard,

[former_member203541]

Hello Gobi Krishnan,

thanks for your reply.

Have you setup or seen this scenario in a live CRM 7.0 EHP 2 system?

Again in other words:

You can perform a search on complaints in WEB-UI,  with only the one criteria {good} in category-id and you get a list as search result with all complaints that have the category {good} as third-level category? If yes, in which way have you created your categorization schema?.

In CRM 7.0 EHP2 Web-ui we could search complaints via Category-Id. To be able to search all complaints with the third-level {goog}, all third-level categories {good} have to have the same category-id. If we choose the same category-id for the third-level {good} in branch {Groceries, taste, good} and in branch {Groceries, packaging, good}, we are not able to assign this categories to complaints.

If we assign different category-id's to the third-level category {good}, we are not able to search all complaints with one search. Hence now they have different categorys {good} at third-level.

Have you, or someone else a solution for this Problem?

Regards,

Matthias Breuer