Does SAP currently have functionality to fax or email letters from the AR payment screens - FLB1 and FB05. Can templates be set up for different reasons to be sent to customer's. Would the fax or email information be pulled from the customer master record. Basically my business team is looking for functionality that allows them to use a “button” or “drop down “ within FLB1 and FB05 transactions, by saying this, when a lockbox posting is made on account ,let’s say customer don’t have any open items and having a credit waiting in their line items which doesn't require any payment but they send us another check with extra payment amount, then our AR users want to use “drop down “ pre defined templates and choose send button then it should pick up email or fax details from customer master and send the transmission with details about existing credit in the system.
I was looking in SDN and one thread speaks about http://scn.sap.com/thread/1231899 Correspondence functionality but I am not sure how this will help in my case? or any other BTE or user exits available for FLB1 and FB05 to achieve this?