Communication management software system is not configured

[Former Member]

Hi

one of our user is facing this below issue.

When he goto CRM and run tcode CRM_UI , a new web window opens up in which a small yellow colour bar appears that says "Communication management software system is not  configured".

Do i have to maintain CMS somewhere , i found one note too for this -

Note number - 1745932, shall i apply this one in system.

Or what exactly to do next , Please advice.

With Regards

[Private_Member_60509 · Accepted solution]

Hi,

If your Contact Center is configured correctly please check the following note, it should solve your problem:

Note 1793589 - How to remove warning: Communication management software

If you dont use the Contact Center please check this note for solution:
Note 1745932 - Error message even when CMS server is not configured for IC

Regards,

Krisztian

[Former Member · Accepted solution]

Hi

Thanks a lot for quick response.

How can i check if contact centre is configured or not in CRM system.

Is there any t code to check the same.

Please reply.

With Regards

[Private_Member_60509 · Accepted solution]

Hi,

"...A contact center would typically be provided with special software that would allow contact information to be routed to appropriate people, contacts to be tracked, and data to be gathered...."

As i dont have a system on hand on which i could check CMS i can not test the scenario, but i found a suitable description for you:

http://help.sap.com/saphelp_nw04s/helpdata/en/46/0aaa44abb314dce10000000a155369/frameset.htm

Hope this helps.

Krisztian

[Former Member · Accepted solution]

Hi Krisztian

Again thanks for quick response.

Actually i applied both the Notes on CRM system.

But still the same issue is appearing, is it something related to configuration of WEB CRM UI.

Or is it machine specific problem for a user.

How should i troubleshoot now?

With Regards

[nicolas_busson · Accepted solution]

Hi,

I think you would know it if your CRM system was connected to any CMS. So to remove this message you can simply try to delete function "CONTACTCENTER" from your business role in SPRO >> UI Framework >> Business role customizing.

That should do the trick.

Cheers

Nicolas.