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Oct 04, 2013 at 08:38 PM

Error when trying to complete/forward work item

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We are running GRAC SP10. We are having issues when try to administer access request. We get several different errors when we try to either submit the request or forward it like below as an admin.

Error when trying to complete/forward work item 000000073833

Request approval failed; error in MSMP approval method

Error when reading data of the MSMP work item 000000000000

Request reroute failed; error in MSMP reroute method

The request go through fine when we don't try to use the administration feature. I compared our PROD, QAand DEV systems msmp workflow and BRF+ rules and they exactly identical and this issue only exist in our PROD system. In DEV and QA we can do any type of administration we need too.

To recreate this - I log into End User logon using a test user. Submit a request. Then I log into NWBC with my account(administrator) go to access request admin. Find the request and try to either return to path, cancel or submit. Then we get the errors.

Does anyone have any idea's on what we can check?