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Integration of NWBC into SolMan Incident Management

Hi,

looking at the Document http://service.sap.com/solutionmanager -> Overview -> Processes -> Application Incident Management -> Incident & Problem Management -> Presentation (or directly: http://service.sap.com/~sapidb/011000358700000934882011E) you can see on page 7 this text:

"The SAP Frontends have an preconfigured integration into the Application Incident Management of SAP Solution Manager .

The user of SAP solutions can create incidents out of their current transaction.

The incident will be enriched automatically with system information (e.g. User, Support Package level, transaction, etc.)

The SAP component is auto-assigned based on the transaction from where the user creates the incident.!

FollowingSAP Frontends are supported:

    • SAP GUI
    • SAP NetweaverBusiness Client
    • SAP Portal
    • SAP CRM WebClient

    The integration of the SAP Gui is easy to set up and to use (Menu -> Help -> Create Support Message) ; but I cannot find any information about the integration of the Netweaver Business Client.

    Looking very close at the screen shots one can see that there is a screen shot of the Help Center; here you can add notes, FAQs, and so on, but I cannot see any integration with the incident management like for the SAP Gui.

    Nor I can find hints in the IMG or in the NWBC 3.5 Help Guide.

    Does anybody know how to set up and use such an integration?

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    1 Answer

    • Best Answer
      Oct 04, 2013 at 01:19 PM

      Hi Riccardo

      NW BC is a front end and needs installation like SAP GUI so just installed and use it

      its that simple

      Below is the screenshot from my SAP CRM system where I can click and choose create support message

      Hope query resolved

      regards

      Prakhar


      pastedImage_1.png (29.7 kB)
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      • Hi Riccardo,

        That's right ! A good and desirable design should be an option to create support ticket directly from NWBC. I think if they add Create Support Message option in the Help section of NWBC, that should server our purpose.. what do you say?

        Regards,

        Vivek

        sshot-1.png (36.8 kB)