Skip to Content
author's profile photo Former Member
Former Member

Unable to log in the CRM mobile studio


I am unable to open the Mobile Studio.

"Enter a valid user account".error message comes up.

1) I checked with ODBC (ars_db)

2) Tried with login as ARSAdmin

3) Changed the password (from the CRM server)

but nothing works.

What could be the reason for that?


Manjinder Sohi

Add a comment
10|10000 characters needed characters exceeded

Assigned Tags

Related questions

1 Answer

  • author's profile photo Former Member
    Former Member
    Posted on Oct 03, 2005 at 01:38 PM


    I use to logon with arsadmin and no password.

    Otherwise, have you checked your odbc settings?

    => Control Panel => Administrative Tools => Database Sources (ODBC)

    => System DSM

    => ars_DB, click on Configure

    => Check that the Server is set to Local

    => Next

    => Check box "Connect to SQL Server to..." should be checked and the username is there bu with as blank psw

    Check also that the service for the ARS_DB (SAP MAR Central Service) is started (go in the services from the control panel/admin tools)

    If it does not work, well evaluate the opportunity to go directly in the ARS_DB... Start SQL Enterprise Manager and look into the ARS_DB database for table ARSUserAccount...



    Add a comment
    10|10000 characters needed characters exceeded

Before answering

You should only submit an answer when you are proposing a solution to the poster's problem. If you want the poster to clarify the question or provide more information, please leave a comment instead, requesting additional details. When answering, please include specifics, such as step-by-step instructions, context for the solution, and links to useful resources. Also, please make sure that you answer complies with our Rules of Engagement.
You must be Logged in to submit an answer.

Up to 10 attachments (including images) can be used with a maximum of 1.0 MB each and 10.5 MB total.