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Oct 03, 2013 at 03:32 AM

Determine Agent via BRF+

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Hi Experts,

How can we use BRF+ to determine which agent should the task be routed to?

E.g. For task A, it is usually routed to agent 1. But if agent 1 is on holidays or on medical leave, the workflow should route to Agent 2, based on the rules in BRF+.

Is this possible?

Thanks.