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Oct 02, 2013 at 01:53 PM

Does't work smartforms

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Hi guru's!

I have Solution Manager 7.1 SP08. Customizing Service Desk for VAR.

I want customize action: ZSMIV_VAR_MAIL_PROCESSOR (copy from SMIV_VAR_MAIL_PROCESSOR)

I change smartform ZAI_CRM_IM_SHORT_TEXT_LINK_FOR (copy from AI_CRM_IM_SHORT_TEXT_LINK_FORM) -> chek smartform -> Activate. Ok!

Activate FUNCTION /1BCDWB/SF00000005

Parameter action:

Name smartforms ZAI_CRM_IM_SHORT_TEXT_LINK_FOR

Class CL_SDK_DOC_PROC_CRM_ORDER

Method CRM_SRVORDER_EXEC_SF_MMR

After, I create new support message -> Run (manual) action ZSMIV_VAR_MAIL_PROCESSOR -> Message sent to processor with standart smartforms SMIV_VAR_MAIL_PROCESSOR, why? I set smart form name - ZAI_CRM_IM_SHORT_TEXT_LINK_FOR in the action ZSMIV_VAR_MAIL_PROCESSOR, why used AI_CRM_IM_SHORT_TEXT_LINK_FORM?

Kindly suggest me to solve this problem.

Thanks in advance,

Anton P.

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