unable to start sap mmc

[Former Member]

I have upgraded my OS from server 2003 to server 2008r2. Unfortunately i have deleted my sap mmc instances and when i re configured them again i am getting the below error message.

WebService error: 20

Unknown error

TCP connect failed in tcp_connect()

DCOM Interface error: 8007042D

The service did not start due to a logon failure.

Can anyone please suggest the solution for this.

Thanking you inn advance

[AbhishekGupta1 · Accepted solution]

Hi,

Go to RUN -->services.msc

check if SAP<SID>_<instance number> service is running or not.

usually after changes, password got initialized and need to put again in properties of service.

Regards,

Abhi

[Former Member · Accepted solution]

Hi Abhishek,

Thank you so much for your reply. I could start only one instance and could not start the others. For the other instances if i change the password then the below message is appearing. Can you please help how to overcome this.

Regards

Krishna Mohan

---------------------------

Services

---------------------------

The account name is invalid or does not exist, or the password is invalid for the account name specified.

---------------------------

OK  

---------------------------

[AbhishekGupta1 · Accepted solution]

Hi Krishna,

How you are putting username?

is user is in LDAP or on each instances?

As per your error it looks like your user is not available on that server where you are running this service.

You need to create user on server and then use that user.

Regards,

Abhi

[Former Member · Accepted solution]

Hi Abhi,

Thank you so much for your reply. I have created the users and tried start the service. But it is giving the message Error 5: Access is denied. Now what i have to do.

I might have been asking you very small things, but i do not have much technical knowledge which i am trying to learn.

Regards

Krishna

[AbhishekGupta1 · Accepted solution]

Hi Krishna,

Please assign admin access to users.

Regards,

Abhi

[former_member755026 · Accepted solution]

Hi Krishna,

Please try to configure the SAP Service account as a member of the Administrator, Please also check the service logon account used to start the SAP Service under services.msc

To configured Local Users and Group, Right click My Computer > Manage > Local Users and Groups > Groups > Administrators - Configured the member.

Regards,

Eugene

[Former Member · Accepted solution]

Hi Abhi,

Thank you so much for your valuable replies. I have done as per what you said. I could start the users in the services. Out of 3 instances two are not running properly. One instance is hanging in yellow colour and other is not at all running. i am pasting the message of developer trace below for your perusal. It seems like it is the version compatibility issue. Please help me how to come out from this.

---------------------------------------------------

trc file: "D:\usr\sap\SMD\J98\work\dev_jcontrol", trc level: 1, release: "701"

---------------------------------------------------

node name   : jcontrol

pid         : 2916

system name : SMD

system nr.  : 98

started at  : Fri Oct 04 14:15:24 2013

arguments      :

      arg[00] : D:\usr\sap\SMD\J98\..\exe\jcontrol.exe

      arg[01] : pf=D:\usr\sap\SMD\J98\..\SYS\profile\SMD_J98_ecc64gopi

[Thr 4264] Fri Oct 04 14:15:24 2013

[Thr 4264] *** ERROR => OS release Windows NT 6.1 7601 Service Pack 1 4x AMD64 Level 6 (Mod 58 Step 9) is not supported with this startup framework (701) [jstartxx.c   4389]

[former_member755026 · Accepted solution]

Hi Krishna,

I also encountered that issue and it seems to be true that there is incompatibility on OS Level, If you want to continue using that version of windows you have to upgrade your SP or else, Format your server with the compatible OS.

Note: In My case We are using SAP ECC 6.0 when I downgraded the version of Windows Server 2008 "R2" to Windows Server 2008 all services was running without any issues.

Regards,

Eugene