i'm trying to test the scenario of incident management. I'm testing the SAP COLLABORATION field in CRM_UI.
However when it checks the prerequisite for sending the info to SAP it shows things like
Validation of the given information shows inconsistencies.
Details Contact person is missing in transaction 8000000064.
Details Installation number is missing in transaction 8000000064.
Details Installation number is not assigned to a customer.
I do not know if is it related but the field SOLD_TO_PARTY is empty and only the REPORTED BY is filled.
The installed base is even greyed out.
Everything is ok for Business partner of the reporter and he is the contact person for the right company.
Someone can help me to understand what is wrong?