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Former Member

Incident Management - Message Processor

Hi!

I have a user created in SU01 and I assigned all Incident Management roles. Then I created BP using BP_GEN (type Employee).

Unfortunately, this user is not able to process messages in Workcenter. There is only visible My Messages - but nothing like Messages for Processing by Me, All Messages 😔

Could you please help me to make it working?

Best regards

AnaT

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2 Answers

  • Sep 30, 2013 at 12:56 PM

    hello,

    It look like you have added on display role to your user.

    can you please add composite role for message processing to your user and then test.

    SAP_SUPPDESK_PROCESS_COMP

    Regards,

    Suhel

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    Former Member
    Sep 30, 2013 at 01:16 PM

    Hi Anatoly,

    Check out the following link:

    http://www.service.sap.com/~sapidb/011000358700000087492013E

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