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Former Member

BI Mobile 5.0 Content Not Being Refreshed

Hi

We have removed some docs from the mobile categories and even deleted the docs from the CMC, but they continue to be presented on the Ipad?

I have turned off work offline, disconnected and reconnected. Restarted ipad and restarted the BI server and no luck...

Further, some docs that we have set the category to mobile do not show up. The user security is everyone

We are on BI 4 SP7 and latest version of mobi and IOS 6 and IOS 7.

How can I refresh the content so that the mobile users no longer see these old docs and receive those recently published

Lee Lewis

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1 Answer

  • Best Answer
    Sep 26, 2013 at 11:26 AM

    Hi Lee,

    Please confirm the following:

    Issue 1: We have removed some docs from the mobile categories and even deleted the docs from the CMC, but they continue to be presented on the Ipad?

    Answer: Seems like you have downloaded the document(s) on your iPad. In this case, click on the ℹ️ info icon on the document and choose "Remove from My Items" option. this step will remove copy of the document that was saved locally in MOBI and original document continues to exist in the server. Now, logoff and then log back in to SAP BI App on iPad. Let me know if this works for you.

    Issue 2: Further, some docs that we have set the category to mobile do not show up. The user security is everyone.

    Queries:

    2.a) What is the Document Type ?

    2.b) Is the workflow reproducible using 'Administrator' (Enterprise) user ? Here I am assuming that the 'Administrator' rights has not been modified in your environment.

    2.c) What is the Mobile Category name you have tagged with the document ?

    2.d) Is the same Mobile Category name defined in mobi.properties file under default.corporateCategory parameter ?

    regards,
    Arijit

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    • Former Member Former Member

      Got a call from SAP and they confirmed that this is the expected behavior. If you save a mobile version of a dashboard anywhere in the platform, it will show up in mobi, regardless if it is assigned in the mobile categories. Explained this is just the way it works for now in BI4 SP7.

      The problem is that you have no way to know if a dashboard is mistakenly published to mobile since it will not show up in the mobile category. The only way to know is when a user notices on the device!

      Submitted to SAP idea place - Mobile Dashboards should only be displayed on Mobi if in Mobile Category

      Vote if you agree

      https://ideas.sap.com/ct/ct_list.bix?c=EBEB9154-A4A0-4596-8211-B0F717BB36DA

      Lee Lewis