Hello,
I am new to SAP (doing J2EE development on IBM's WebSphere last 6 years) and I'm struggling with a lot of issues.
I've found SDN very useful but sometimes it would be nice to get official help from SAP. I've noticed that sometimes an SAP person will answer a post on NDS but you can't guarantee that your post will be reviewed and answered by an SAP person.
Is there an "official" process for requesting technical support from SAP?
Thanks