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connect SUP 2.2 with relay server issue

Hi all.

Im now developing an android application connect with SUP server 2.2 through relay server (My SUP server is on AWS cloud). The problem here is I could connect direct to SUP without using relay server but when I use relay I got this exception:

error 558 message 'could not connect to server. verify relay server url template'.

I were searched and there are suggest about relay URL but every thing with relay is fine, I tested with my iOs device and it could connect with SUP using relay server.

Please any one here were done using relay server and SUP 2.2 can suggest me what happen...

Many thanks.

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2 Answers

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    Former Member
    Sep 26, 2013 at 06:05 AM

    Hi Quynh,

    I think the problem is because relay server is not installed/configured on default path which client generally connects to.

    In this case, you should set the relay server URL suffix through API in your application to be able to connect to relay server correctly.

    default relay server URL suffix from client would look like "/ias_relay_server/client/rs_client.dll" for Windows IIS based relay.

    Regards,

    Abhishek Joshi

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  • Sep 27, 2013 at 10:50 AM

    Thank you all for your suggestion. I were solve this issue by change to use Sybase Hosted Relay server and it work fine. Maybe our relay server have some issue with install or policy (I dont know yet). Anyway, thank you very much 😊.

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    • Former Member

      Hi Quynh,

      Maybe you can provide your relay server logs and IIS logs so that we can analyze the issue.

      If you dont want to fix that now then could you please close the thread.

      Regards,

      Abhishek Joshi