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Error while installing Diagnostic Agent on managed system

Hello Everyone,

I am installing a diagnostic agent on a managed system for the first time. I am stuck in between, with an error, and seek your esteemed help in resolving the same.

I am installing the DA on a machine on which already there is a DA present. But I am giving a new SID and instance number to this new DA, but want to point this DA also to the same central SLD.

After giving the SLD hostname and port details, SLD Data Supplier username and password, and going to "Next", it shows me following error message:

Caught ESyException in module call: At line 578 file synxcchapp.cpp Call stack: iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntintel\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall() iaxxejsexp.cpp: 1154: EJS_Gui::invokeDialog() iaxxgenimp.cpp: 211: CGuiEngineImp::showDialogCalledByJs() iaxxgenimp.cpp: 1241: CGuiEngineImp::acceptAnswerForBlockingRequest iaxxdlghnd.cpp: 63: CDialogHandler::doHandleDoc() iaxxcdialogdoc.cpp: 179: CDialogDocument::submit() iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntintel\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall() iaxxejsexp.cpp: 178: EJS_Installer::invokeModuleCall() iaxxbprocess.cpp: 407: CIaOsProcess::start_impl() synxcchapp.cpp: 232: CSyChildApplicationImpl::start(false) synxcchapp.cpp: 256: CSyChildApplicationImpl::doStart() System call failed. Error 2 (The system cannot find the file specified. ) in execution of system call 'CreateProcess' with parameter (NULL, <command line for executable C:\Program Files\sapinst_instdir\SMD_NW730\INSTALL\STANDALONE\SMD\INST\sapjvm\sapjvm_6\bin\java.exe, NULL, NULL, TRUE, 0x420, NULL, C:/Program Files/sapinst_instdir/SMD_NW730/INSTALL/STANDALONE/SMD/INST/SMDAgent, &StartupInfo, &ProcessInfo), line (578) in file (synxcchapp.cpp), stack trace: iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntintel\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall() iaxxejsexp.cpp: 1154: EJS_Gui::invokeDialog() iaxxgenimp.cpp: 211: CGuiEngineImp::showDialogCalledByJs() iaxxgenimp.cpp: 1241: CGuiEngineImp::acceptAnswerForBlockingRequest iaxxdlghnd.cpp: 63: CDialogHandler::doHandleDoc() iaxxcdialogdoc.cpp: 179: CDialogDocument::submit() iaxxejsctl.cpp: 146: EJS_ControllerImpl::executeScript() d:\depot\bas\720_rel\bc_720-2_rel\gen\optu\ntintel\ins\sapinst\impl\src\ejs\iaxxejsbas.hpp: 461: EJS_Base::dispatchFunctionCall() iaxxejsexp.cpp: 178: EJS_Installer::invokeModuleCall() iaxxbprocess.cpp: 407: CIaOsProcess::start_impl() synxcchapp.cpp: 232: CSyChildApplicationImpl::start(false) synxcchapp.cpp: 256: CSyChildApplicationImpl::doStart()

Can anyone tell me, why I am receiving this error message and how to resolve this?

Regards,

Nidhi

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3 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2013 at 06:41 PM

    Check parameters of CreateProcess system call and make sure that these files are present. Can you attach full log file?

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 23, 2013 at 08:49 PM

    Hi Nidhi,

    Also check post https://scn.sap.com/message/3288771 and Tom's answer.

    On which user did you run installation ?

    BR,

    kamil

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  • Posted on Sep 23, 2013 at 09:53 PM

    Check if SLDDSUSER is not blocked.

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