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Where would I find the definitions for Contact Center Reporting

Jan 12, 2017 at 04:54 PM

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descriptions or definitions for the categories for SAP Call Center Reporting, Work Done.

Service Time (Total)

Ready Time

Free Time

Not Ready Time

Pause Time

Talking Time (In)

Talking Time (out)

Wrap Up

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1 Answer

Roman Errapart Jan 13, 2017 at 11:56 AM
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Hi Kevin,

That document should help:

https://websmp102.sap-ag.de/~sapidb/012002523100000999652016E/Reporting_1608.pdf

Best regards,

Roman

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