on 01-12-2017 4:54 PM
descriptions or definitions for the categories for SAP Call Center Reporting, Work Done.
Service Time (Total)
Ready Time
Free Time
Not Ready Time
Pause Time
Talking Time (In)
Talking Time (out)
Wrap Up
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Hi Kevin,
That document should help:
https://websmp102.sap-ag.de/~sapidb/012002523100000999652016E/Reporting_1608.pdf
Best regards,
Roman
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