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Sep 17, 2013 at 10:45 AM

How to trigger action in preceding doc based on succeeding doc status?

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Dear Experts,

Please guide me how to configure the scenario explained below.

Task is a follow up document from Service Request. When the task status is set to closed, system has to trigger a mail to employee responsible of Service Request(preceding document).

How to trigger a mail to employee responsible of preceding document based on the status of succeeding document?

Regards,

Maddy