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How to trigger action in preceding doc based on succeeding doc status?

former_member186887
Active Contributor
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Dear Experts,

Please guide me how to configure the scenario explained below.

Task is a follow up document from Service Request.  When the task status is set to closed, system has to trigger a mail to employee responsible of Service Request(preceding document).

How to trigger a mail to employee responsible of preceding document based on the status of succeeding document?

Regards,

Maddy

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

Hi Maddy,

You can always implement the Action BADI on status change for task ( succeeding document ) & within EXECUTE method you can write the code to read the employee responsible of preceding document & mail .

Regards,

Ravi

Answers (1)

Answers (1)

Former Member
0 Kudos

Hi Experts

I have the similar issue, and even i have a doubt that i have to create Action profile for service request or for the task.

Can you explain in details about the action configuration.

Regards

Former Member
0 Kudos

Hi Sagarika,

I think if you have to send a pre-decided mail format to Employee responsible on status change of succeding doc, you should set up the action at succeding transaction & within that write the code to pick employee responsible from previous doc & mail.

Regards,

Ravi