on 09-17-2013 11:45 AM
Dear Experts,
Please guide me how to configure the scenario explained below.
Task is a follow up document from Service Request. When the task status is set to closed, system has to trigger a mail to employee responsible of Service Request(preceding document).
How to trigger a mail to employee responsible of preceding document based on the status of succeeding document?
Regards,
Maddy
Hi Maddy,
You can always implement the Action BADI on status change for task ( succeeding document ) & within EXECUTE method you can write the code to read the employee responsible of preceding document & mail .
Regards,
Ravi
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Hi Experts
I have the similar issue, and even i have a doubt that i have to create Action profile for service request or for the task.
Can you explain in details about the action configuration.
Regards
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