Questions related to Dunning Procedure Change

[Former Member]

Hi Expert,

We currently have four dunning levels in one dunning procedure.  I am requested to remove the 3rd level, which is to generate a list for the external system to initiate IVR call.  What will be the implication on the dunning history and future dunning if I remove the current 3rd dunning level?  Can I renumber the current 4th dunning level, which is to generate a disconnection approval list and call event 360 to create notification, to 3rd dunning level, or should I keep the 4th number as is, without the 3rd level in place?  In addition to that, I am also requested to create a new dunning level after the current 4rd level.  This new dunning level will not be triggered by the number of days in arrears.  Instead, it needs to be triggered by the completion status of particular task of the notification generated at the current 4th dunning level.  Can I create this new dunning level by configuration?  It seems that the dunning level by configuration is only driven by the days in arrears.  If I need to use a event, which event will be used?  Do I still need to create a new dunning level through configuration?  If so, how do I connect the configured dunning level with the event?

Thank you very much for your time to answer my email.  Please let me know if you need any clarification.

Jennifer

[murtuza_chhatariya]

Hi Jennifer,

In my opinion, a new dunning procedure should be created with changes and all accounts should be moved to new dunning procedure. This will help anyone to determine historical data properly and would not lead to inconsistency.

Thanks,

Murtuza

[murtuza_chhatariya · Accepted solution]

For another requirement of additional dunning level, I am not sure but below approach can be tried.

Create two dunning levels after 4th dunning level,

5th dunning level with activity which is dependent on the completion status of particular task of 4th dunning level

6th dunning level with dummy activity

Whenever system gets the completion status of particular task in 4th level, do not do anything so it will take 5th dunning level next time.

if completion status is not received then dunning level should be raised to next dunning level (6th dunning level) by programming which will skip dunning level 5.

Just to add regarding days in arrears

any dunning level can be triggered by days in arrears which means "days after due date", and can also be triggered by dunning frequency means "days elapsed after last dunning level completed".

so here dunning levels should be set by dunning frequency.

Thanks,

Murtuza