Time Approval Substituted user does not see any data

[former_member549737]

Hello,

We are using MSS on EHP6 with MSS Add on 1.0.   We are trying to utilizing the UWL substitution for Time approval.

The substitution works fine, and the substituted user see the item in their UWL.

Issue:

When the substituted manager clicks on the item, the Time Approval Application opens up, but does not show any Data?

Other Notes:

• The users have sap_all access.
• When the substituted manager clicks the item in their ECC workflow inbox, they are able to see the employee data for approval!  So its only the web dynpro application that does not show any data!

Thanks,
Rob

[udaykumar_kanike · Accepted solution]

Hi Rob,

First of all check whose the approver of the work item is?

Please check the WF log using Swia to whose Inbox the

workitems is residing, You can check in the backend as well using Sbwp

whether the tasks are there or no? If it is not there in backend

Please check the customisation again!

Also are you using your own WF for the working time?

Please check this

http://help.sap.com/saphelp_erp2005vp/helpdata/en/9f/6a7b423737dc54e10000000a155106/frameset.htm

If you have assigned your copy of the standard task to a task visualization type using the Task Visualization transaction (SWFVISU) and have maintained the parameters, the approver accesses the Approve Working Times Web application on executing the work item.

Make sure this is done

Please check in the SPRO :Approve Working times

Workflow: Specify Method for Executing UWL Item

check the task  :Task                           TS31000007 in swfvisu and its parameters

Regards

Uday

[former_member549737 · Accepted solution]

Hi Uday,

I've confirmed everything.

The approver (agent) of the workflow item is Manager1 in SWIA.  Manager1 can approve the tasks from both UWL and backend no problem. Since Manger1 has enabled UWL substitution to Manager2, the Manager2 also sees the task in their UWL. Manager2 is able to open the Task, and time approval application opens up, which tells me that all the (SWFVISU) are correct!  But the issue withe Manager 2 sees this application, there is no data!

From the backed, Both managers can go into their inbox (Sbwp), and approve OK, so its only the portal application that does not show the data for Manager2.

thanks,

Rob.

[udaykumar_kanike · Accepted solution]

Hi Rob,

        Please refer to the thread mentioned above: http://scn.sap.com/thread/3345198

Looks like there is a problem with your OADP configuration for this view.

Regards

Uday

[former_member549737 · Accepted solution]

Hi Uday,

I gone over that thread, and tried every suggestion, but no luck.

When I drill down my OADP query for Working Time, I see that it comes down to following Object Selection:

Rule for Root Objects:   MSS_LCA_RULE1

Rule for Target Objects: MSS_LCA_RULE5

Do these rules need to be modified in order to accommodate the substituted employee scenario? if yes, then what should I try?

thank you,
Rob.

[udaykumar_kanike · Accepted solution]

Check

Rule for Target Objects: MSS_LCA_RULE5

[former_member549737 · Accepted solution]

So, do we need to customize this SAP Rule MSS_LCA_RULE5 to accomodate substitution approval? if yes, then any tips would be much appreciated.

thanks,

Rob.

[former_member549737 · Accepted solution]

Hi gurus,

seeing if anyone can guide us a little further for this requirement?  Do we have to change the OADP rules to support UWL substitution?

thanks,

Rob.

[Former Member]

I think you need to check the internet services.

Because we had the same issue and it got resolved with the help of BASIS team.

As they have configured the settings for Internet services.

Hope it may helpful.

Cheers,

Akberhusain

[former_member549737]

Hello,

I think this issue may be related to OADP.

We are using MSS_LCA_EE Organizational View for Selecting employees in Working time.  Is there something special needed to show the Substituted users in this View?

When I run the FM HRWPC_OADP_TEST for the substituted manager, he does not see any employees. So I'm guessing this could be the issue.

Now, how can update this View to include substituted users?

thanks,

Rob.

[Former Member]

Please have a look on the following thread:
http://scn.sap.com/thread/3345198

Cheers,

Akberhusain

[Former Member]

Hi Rob,

I will suggest downloading HTTPWATCH tool and repeat the activity by opening the recording. That will lead you to zero in on correct webdynpro/Portal navigation point which is causing the problem.

Regards,

Ashutosh

[former_member549737]

HTTPWATCH shows nothing alarming.

Its just strange that the same user can go to workflow inbox in the ECC backed, and see all the employee data!

Anyone has any other suggestions?

thanks,

Rob