For one of our customers, I ran into this weird situation:
I found a sales order with multiple items, but one item has order qty 180, confirmed qty 0 (zero), delivered qty 180.
The item is completely delivered & invoiced, the changelog shows no changes to the quantities.
I attached a screenshot of the schedule line in question.
I have two questions:
1. How can such a thing occur ? Afaik, no delivery can be created for zero confirmed qty (I even tested this in their system). This company is doing a lot or rescheduling (lots of backorder scheduling jobs) - could this program screw up the already delivered quantity in any way ?
2. How can the quantity be fixed in the order, without cancelling and redoing the whole sales flow ? The order appears in several reports, where normally no completed orders should appear.
Thank you in advance for your help !