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Former Member
Sep 16, 2013 at 07:57 AM

SO confirmed qty lower than delivered qty

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Hello,

For one of our customers, I ran into this weird situation:

I found a sales order with multiple items, but one item has order qty 180, confirmed qty 0 (zero), delivered qty 180.

The item is completely delivered & invoiced, the changelog shows no changes to the quantities.

I attached a screenshot of the schedule line in question.

I have two questions:

1. How can such a thing occur ? Afaik, no delivery can be created for zero confirmed qty (I even tested this in their system). This company is doing a lot or rescheduling (lots of backorder scheduling jobs) - could this program screw up the already delivered quantity in any way ?

2. How can the quantity be fixed in the order, without cancelling and redoing the whole sales flow ? The order appears in several reports, where normally no completed orders should appear.

Thank you in advance for your help !

Cosmin

Attachments

qty issue.jpg (44.5 kB)