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Moving emails from outlook to yC4C

Jan 12, 2017 at 01:48 PM

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Hello *,

I try to move an inbound email from Outlook to the corresponding contact person (email matching!) in yC4C. But currently this fails. The email is instantly transferred to the account exclusive.

Is it possible to grand the required functionality for contact persons, too?

Kind regards

Thomas

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1 Answer

Jürgen Schötteler Mar 23, 2017 at 03:51 PM
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Hi Thomas,

we recognized same poor system-behaviour: Inbound email is connected to a customer, but not in addtion to a contact-person (although the matching is _using_ the contact-person's email-address!!! )

Did you get any new insights on this topic?

Best Regards

Juergen

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