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Former Member
Sep 13, 2013 at 10:05 AM

Service desk report incident status changes



Is there any standard option to get an overview of incidents which have changed their status in defined time period? e.g. I'd like to know how many incidents went from status "new" to status "work in progress" for last week. There is quite a lot of selection fields in incidents search in CRM WebUI with an graphical view option, but I could not find an option to track incidents which came from one status to another.

I'll put here also other related question. Does anyone of you know how can I display the column which displays last activity (time/date) on incident in incidents overview (saved search) ?

Thanks a lot