In IC scenario, we have "Email Inbox" Work center which will display all the outlook emails , ideally it displays all the mails which are in " SAP CRM Email transfer " Folder in outlook. Now that we have created one more Mail account in the same Outlook , and the mails coming to second mail account are not available in "SAP CRM Email transfer" folder in outlook.
from the below screenshot, mails coming to Inbox are available in folder SAP CRM Email transfer folder.later we have created one more Email Account and have routed all emails to a separate Inbox (third marked folder) , but the mails coming to third folder are not available in SAP CRM Email transfer folder. how can we achieve it? also can i configure in such a way that only certain inbox emails are routed to SAP CRM Email Transfer ?
Your help is highly appeciated