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author's profile photo Former Member
Former Member

Workitem sent twice to the Approver

Hi Ramki / Workflow Gurus,

I am having a problem with my Shopping Cart approval workflow. When Shopping cart is created, it sends workitem to the manager. On approval, the same workitem reappears in manager's inbox. When manager approves it for the second time then it creates a follow-on document.

Any idea ?

Regards.

Pras Durafe

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 27, 2005 at 05:59 PM

    Hi Pras,

    Difficult to answer without having a look at the WF and your agent determination logic. Could be because the cart needs a two level approval and agent determination is coming out with the same manager as the approver for the second level as well. Look at your org structure. Run the rule independently and see what the results are.

    Cheers,

    Ramki Maley.

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    • Former Member

      Hello,

      Can you check the workflow log for this case. follow the steps which are in the log and check them with the workflow. Is it really the same workitem? or is it a new workitem for another approval check?

      Also check what Ramki suggested about the agent determination. could it be that there is more then 1 level approval and that both approvers are the same person?

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