Archive interactions in the ticket in C4C

[Former Member]

Hi pros,

Is it polssible to archive client interactions after the last 3 ones in Ticket Overview?

By default all interactions are shown in full. In case of exchanging long emails this causes lots of scrolling in case the user wants to compose a new email.

Bringing Compose new email block before Interactions cases a huge blank space to appear:

Best regards,

Nadezhda Rukavishnikova

[Former Member]

Hi Nadezhda,

Archiving or hiding interactions is not possible. But in order to address the issue with long scrolling, we plan to introduce the capability to expand/collapse interactions. This is tentatively planned for the next release.

Kind regards,
Gab