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Former Member

Archive interactions in the ticket in C4C

Hi pros,

Is it polssible to archive client interactions after the last 3 ones in Ticket Overview?

By default all interactions are shown in full. In case of exchanging long emails this causes lots of scrolling in case the user wants to compose a new email.

Bringing Compose new email block before Interactions cases a huge blank space to appear:

Best regards,

Nadezhda Rukavishnikova

blank-space.png (13.2 kB)
interactions.png (7.5 kB)
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1 Answer

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    Former Member
    Feb 22, 2017 at 04:12 PM

    Hi Nadezhda,

    Archiving or hiding interactions is not possible. But in order to address the issue with long scrolling, we plan to introduce the capability to expand/collapse interactions. This is tentatively planned for the next release.

    Kind regards,
    Gab

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