Skip to Content
avatar image
Former Member

Connection Problem with SAP LogonHelp

Hi IdM Experts,

I have a problem with the new IdM's SAP LogonHelp.

The Tool was implemented as documentation available on SAP website, but when I input the user's login and click to go to the next screen, on LogonHelp I receive the follow message:

"Could Not Connect to the IDM Server"

I check all connection between Client and Server and the Client can reach sucessfully the IdM Server on HTTPS port.

I install a Network Sniffer on my Server and I can see the packeds flowing well.

Below the TraceFile..

=========================================================================================================

<?xml version="1.0" encoding="utf-8"?>

<?xml-stylesheet type="text/xsl" href="sectrace.xsl"?>

<LogFile>

<logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg>  InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::~CSapLowCredential()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111407.601</time><lvl>3</lvl><msg>  delete m_pRegAccess</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::~CSapLowCredential()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111407.601</time><lvl>3</lvl><msg>  delete m_pResourceHandler</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg>  InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>  EnumerateProviders()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>  SetUsageScenario()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>  EnumerateCredentialWorkflow(TRUE)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::CSapLowCrpIdmCred</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>      InitGlobalConfig()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>      GetNumberOfQuestionPerPage()=3</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg>      GetSapLowIdmServerUrl()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::UnAdvise</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg>  EnumerateCredentials()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetCredential()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg>      m_pWorkFlow-&gt;Advise()</msg></logentry><logentry><app>LogonUI</app><mod>SetInitialize</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg>  m_pWorkFlow-&gt;Start()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Start</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg>    CreateThread(&amp;Workflow)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg>  WaitForWorkFlow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111409.676</time><lvl>3</lvl><msg>  Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111409.676</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111412.110</time><lvl>3</lvl><msg>    GetQuestionList()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111412.110</time><lvl>3</lvl><msg>      P–  </msg></logentry><logentry><app>LogonUI</app><mod>CWinHttpHelper::SendRequest</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>1</lvl><msg>      Error 12175 has occurred.

</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>      The retrieving of the sequrity questions for user 'glima' returned empty response or the execution of one of the methods - CWinHttpHelper::SendRequest or CLowCommon::ConvertAsciiToUnicode returned error.</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>    GetQuestionList() = S_FALSE</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>  Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetDeselected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>  m_pWorkFlow-&gt;Stop()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>    m_pCallback-&gt;CB_ReleaseGUI()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>    WaitForSingleObject()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111429.317</time><lvl>3</lvl><msg>  SetEvent()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg>    CloseHandle(m_hExitEvent)</msg></logentry></LogFile>

=========================================================================================================

Has anyone sucessfully implemented this New LogonHelp tool?

Thanks...

Add comment
10|10000 characters needed characters exceeded

  • Get RSS Feed

3 Answers

  • avatar image
    Former Member
    Sep 10, 2013 at 05:44 PM

    So I see a

    The retrieving of the sequrity questions for user 'glima' returned empty response or the execution of one of the methods - CWinHttpHelper::SendRequest or CLowCommon::ConvertAsciiToUnicode returned error.</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg>    GetQuestionList() = S_FALSE</msg>

    Do you have security questions setup for the user?

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member

      Yes, the user has the 5 security questions answered. The password reset works well as anonymous directly on User Interface ".../idm/pwdreset"

  • Sep 11, 2013 at 06:43 AM

    Hello Leandro,

    It seems the connection-related issue happened just at the beginning when logon help tries to retrive the security questions from identity store. Have you checked SAP note 1806098 about XSRF protection if your system version is relevant(section "configuring logon help" of the guide)? If no problem for that, have you already set highest trace level 5 so that it may produce more detail info?

    BR, Keith

    Add comment
    10|10000 characters needed characters exceeded

    • Former Member Former Member

      It may be active and you just have a protocol disagreement on the IdM server and the Windows domain...

      Can you confirm how you setup UME on the Java stack?

      Also interesting thing I found, by googling 'GetQuestionList() = S_FALSE' I had numerous returns with Microsoft hits.  Can you verify that the Windows domain is setup/knows about the security questions that are being held within the IdM server?

  • avatar image
    Former Member
    Oct 01, 2013 at 11:56 AM

    Hi Experts,

    I have a new LogFile... Follow below:

    ==========================================================================

    <?xml version="1.0" encoding="utf-8"?>

    <?xml-stylesheet type="text/xsl" href="sectrace.xsl"?>

    <LogFile>

    <logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>4</lvl><msg>{ CSapLowProvider::CSapLowProvider()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg>  InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg>  new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg>  SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg>  InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>4</lvl><msg>}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>{ CSapLowProvider::SetUsageScenario</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg>  EnumerateProviders()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>  { CSapLowProvider::EnumerateProviders</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>  } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg>  SetUsageScenario()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>{ CSapLowCrpIdmProv::SetUsageScenario</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv::SetUsageScenario</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg>  EnumerateCredentialWorkflow(TRUE)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>  { CSapLowCrpIdmProv::EnumerateCredentialWorkflow</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>    { CSapLowCrpIdmCred::CSapLowCrpIdmCred</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg>      InitGlobalConfig()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>    }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>    { CSapLowCrpIdmCred::SetRegAccess</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg>      GetNumberOfQuestionPerPage()=3</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg>      GetSapLowIdmServerUrl()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>    }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>  } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>{ CSapLowProvider::GetCredentialCount</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::UnAdvise</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>3</lvl><msg>  EnumerateCredentials()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>  { CSapLowProvider::EnumerateCredentials</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    { CSapLowCredential::CSapLowCredential()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    { CSapLowCredential::Initialize</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    { CSapLowCredential::SetCredential()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetCredential()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>3</lvl><msg>      m_pWorkFlow-&gt;Advise()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>  { CSapLowCrpIdmCred::SetInitialize</msg></logentry><logentry><app>LogonUI</app><mod>SetInitialize</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    { CSapLowCrpIdmCred::SetScreen_EnterUsername</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>    } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>  } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>  } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>} 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg>{ CSapLowCredential::SetSelected</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>3</lvl><msg>  m_pWorkFlow-&gt;Start()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg>  { CSapLowCrpIdmCred::Start</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Start</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>3</lvl><msg>    CreateThread(&amp;Workflow)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg>  }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>3</lvl><msg>  WaitForWorkFlow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg>{ CSapLowCrpIdmCred::Workflow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>3</lvl><msg>  Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg>  { CSapLowCrpIdmCred::Process_StartLogonHelp</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg>    { CSapLowCrpIdmCred::SetScreen_EnterUsername</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg>    } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg>} 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.136</time><lvl>3</lvl><msg>    GetQuestionList()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.136</time><lvl>4</lvl><msg>    { CSapLowCrpIdmCred::GetQuestionList</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.136</time><lvl>3</lvl><msg>      `–Ó </msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg>      GetHttpsW response: {&quot;ENTRIES&quot;:{&quot;MX_AUTHQ_003&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your pet's name?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_PASSWORD&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Password&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_002&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What make of car do you drive?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MSKEYVALUE&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Unique ID&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_001&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your favorite color?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;}},&quot;MX_REST_SUCCESS&quot;:true}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg>      ParseResponse</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg>      The number of the security questions returned for user 'KBAHIA' is 0 or 'MX_REST_SUCCESS=FALSE' was returned. The response is: {&quot;ENTRIES&quot;:{&quot;MX_AUTHQ_003&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your pet's name?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_PASSWORD&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Password&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_002&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What make of car do you drive?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MSKEYVALUE&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Unique ID&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_001&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your favorite color?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;}},&quot;MX_REST_SUCCESS&quot;:true}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg>    } 1</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg>    GetQuestionList() = S_FALSE</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg>  } 1</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg>  Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg>  { CSapLowCrpIdmCred::Process_StartLogonHelp</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg>    SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg>    { CSapLowCrpIdmCred::SetScreen_EnterUsername</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg>    } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg>{ CSapLowCredential::SetDeselected</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetDeselected</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg>  m_pWorkFlow-&gt;Stop()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg>  { CSapLowCrpIdmCred::Stop</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg>    m_pCallback-&gt;CB_ReleaseGUI()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg>    WaitForSingleObject()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145024.824</time><lvl>4</lvl><msg>  } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145024.824</time><lvl>3</lvl><msg>  SetEvent()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145024.824</time><lvl>4</lvl><msg>} 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg>    CloseHandle(m_hExitEvent)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg>  } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg>} 0</msg></logentry></LogFile>

    =========================================================================

    Any ideas?

    Add comment
    10|10000 characters needed characters exceeded