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Former Member

Connection Problem with SAP LogonHelp

Hi IdM Experts,

I have a problem with the new IdM's SAP LogonHelp.

The Tool was implemented as documentation available on SAP website, but when I input the user's login and click to go to the next screen, on LogonHelp I receive the follow message:

"Could Not Connect to the IDM Server"

I check all connection between Client and Server and the Client can reach sucessfully the IdM Server on HTTPS port.

I install a Network Sniffer on my Server and I can see the packeds flowing well.

Below the TraceFile..

=========================================================================================================

<?xml version="1.0" encoding="utf-8"?>

<?xml-stylesheet type="text/xsl" href="sectrace.xsl"?>

<LogFile>

<logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg> InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg> new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg> SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111359.813</time><lvl>3</lvl><msg> InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::~CSapLowCredential()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111407.601</time><lvl>3</lvl><msg> delete m_pRegAccess</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::~CSapLowCredential()</mod><sid>2</sid><pid>1052</pid><tid>2964</tid><time>20130910111407.601</time><lvl>3</lvl><msg> delete m_pResourceHandler</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg> InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg> new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg> SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111407.867</time><lvl>3</lvl><msg> InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg> EnumerateProviders()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg> SetUsageScenario()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv::SetUsageScenario</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg> EnumerateCredentialWorkflow(TRUE)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::CSapLowCrpIdmCred</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg> InitGlobalConfig()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg> GetNumberOfQuestionPerPage()=3</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.038</time><lvl>3</lvl><msg> GetSapLowIdmServerUrl()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::UnAdvise</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg> EnumerateCredentials()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetCredential()</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg> m_pWorkFlow-&gt;Advise()</msg></logentry><logentry><app>LogonUI</app><mod>SetInitialize</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111408.069</time><lvl>3</lvl><msg> SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg> m_pWorkFlow-&gt;Start()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Start</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg> CreateThread(&amp;Workflow)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111409.676</time><lvl>3</lvl><msg> WaitForWorkFlow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111409.676</time><lvl>3</lvl><msg> Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111409.676</time><lvl>3</lvl><msg> SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111412.110</time><lvl>3</lvl><msg> GetQuestionList()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111412.110</time><lvl>3</lvl><msg> Pā€“ </msg></logentry><logentry><app>LogonUI</app><mod>CWinHttpHelper::SendRequest</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>1</lvl><msg> Error 12175 has occurred.

</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg> The retrieving of the sequrity questions for user 'glima' returned empty response or the execution of one of the methods - CWinHttpHelper::SendRequest or CLowCommon::ConvertAsciiToUnicode returned error.</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg> GetQuestionList() = S_FALSE</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg> Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg> SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetDeselected</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg> m_pWorkFlow-&gt;Stop()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg> m_pCallback-&gt;CB_ReleaseGUI()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg> WaitForSingleObject()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111429.317</time><lvl>3</lvl><msg> SetEvent()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>1</sid><pid>1876</pid><tid>720</tid><time>20130910111429.317</time><lvl>3</lvl><msg> CloseHandle(m_hExitEvent)</msg></logentry></LogFile>

=========================================================================================================

Has anyone sucessfully implemented this New LogonHelp tool?

Thanks...

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3 Answers

  • Sep 10, 2013 at 05:44 PM

    So I see a

    The retrieving of the sequrity questions for user 'glima' returned empty response or the execution of one of the methods - CWinHttpHelper::SendRequest or CLowCommon::ConvertAsciiToUnicode returned error.</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>1</sid><pid>1876</pid><tid>844</tid><time>20130910111427.179</time><lvl>3</lvl><msg> GetQuestionList() = S_FALSE</msg>

    Do you have security questions setup for the user?

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    • Former Member

      Yes, the user has the 5 security questions answered. The password reset works well as anonymous directly on User Interface ".../idm/pwdreset"

  • Sep 11, 2013 at 06:43 AM

    Hello Leandro,

    It seems the connection-related issue happened just at the beginning when logon help tries to retrive the security questions from identity store. Have you checked SAP note 1806098 about XSRF protection if your system version is relevant(section "configuring logon help" of the guide)? If no problem for that, have you already set highest trace level 5 so that it may produce more detail info?

    BR, Keith

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    • It may be active and you just have a protocol disagreement on the IdM server and the Windows domain...

      Can you confirm how you setup UME on the Java stack?

      Also interesting thing I found, by googling 'GetQuestionList() = S_FALSE' I had numerous returns with Microsoft hits. Can you verify that the Windows domain is setup/knows about the security questions that are being held within the IdM server?

  • avatar image
    Former Member
    Oct 01, 2013 at 11:56 AM

    Hi Experts,

    I have a new LogFile... Follow below:

    ==========================================================================

    <?xml version="1.0" encoding="utf-8"?>

    <?xml-stylesheet type="text/xsl" href="sectrace.xsl"?>

    <LogFile>

    <logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>4</lvl><msg>{ CSapLowProvider::CSapLowProvider()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg> InitGlobalConfig</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg> new CResourceHandler()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg> SetResourceInstance()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::CSapLowProvider()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>3</lvl><msg> InitResourceString()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145014.652</time><lvl>4</lvl><msg>}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>{ CSapLowProvider::SetUsageScenario</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg> EnumerateProviders()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> { CSapLowProvider::EnumerateProviders</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::SetUsageScenario</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg> SetUsageScenario()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>{ CSapLowCrpIdmProv::SetUsageScenario</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv::SetUsageScenario</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg> EnumerateCredentialWorkflow(TRUE)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> { CSapLowCrpIdmProv::EnumerateCredentialWorkflow</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::CSapLowCrpIdmCred</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg> InitGlobalConfig()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmProv</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::SetRegAccess</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg> GetNumberOfQuestionPerPage()=3</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::SetRegAccess</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>3</lvl><msg> GetSapLowIdmServerUrl()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.730</time><lvl>4</lvl><msg>}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>{ CSapLowProvider::GetCredentialCount</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider::UnAdvise</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>3</lvl><msg> EnumerateCredentials()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> { CSapLowProvider::EnumerateCredentials</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> { CSapLowCredential::CSapLowCredential()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> { CSapLowCredential::Initialize</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> { CSapLowCredential::SetCredential()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetCredential()</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>3</lvl><msg> m_pWorkFlow-&gt;Advise()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::SetInitialize</msg></logentry><logentry><app>LogonUI</app><mod>SetInitialize</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>3</lvl><msg> SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::SetScreen_EnterUsername</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145016.745</time><lvl>4</lvl><msg>} 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg>{ CSapLowCredential::SetSelected</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>3</lvl><msg> m_pWorkFlow-&gt;Start()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::Start</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Start</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>3</lvl><msg> CreateThread(&amp;Workflow)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg> }</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetSelected</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>3</lvl><msg> WaitForWorkFlow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg>{ CSapLowCrpIdmCred::Workflow()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>3</lvl><msg> Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::Process_StartLogonHelp</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>3</lvl><msg> SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::SetScreen_EnterUsername</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145017.730</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145017.730</time><lvl>4</lvl><msg>} 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.136</time><lvl>3</lvl><msg> GetQuestionList()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.136</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::GetQuestionList</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.136</time><lvl>3</lvl><msg> `ā€“Ó </msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg> GetHttpsW response: {&quot;ENTRIES&quot;:{&quot;MX_AUTHQ_003&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your pet's name?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_PASSWORD&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Password&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_002&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What make of car do you drive?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MSKEYVALUE&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Unique ID&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_001&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your favorite color?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;}},&quot;MX_REST_SUCCESS&quot;:true}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg> ParseResponse</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::GetQuestionList</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg> The number of the security questions returned for user 'KBAHIA' is 0 or 'MX_REST_SUCCESS=FALSE' was returned. The response is: {&quot;ENTRIES&quot;:{&quot;MX_AUTHQ_003&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your pet's name?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_PASSWORD&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Password&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_002&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What make of car do you drive?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MSKEYVALUE&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;Unique ID&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;},&quot;MX_AUTHQ_001&quot;:{&quot;VALUE&quot;:&quot;&quot;,&quot;DISPLAYNAME&quot;:&quot;What is your favorite color?&quot;,&quot;DISPLAYVALUE&quot;:&quot;&quot;}},&quot;MX_REST_SUCCESS&quot;:true}</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg> } 1</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg> GetQuestionList() = S_FALSE</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg> } 1</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg> Process_StartLogonHelp()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::Process_StartLogonHelp</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Process_StartLogonHelp</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>3</lvl><msg> SetScreen_EnterUsername()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::SetScreen_EnterUsername</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145022.230</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg>{ CSapLowCredential::SetDeselected</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCredential::SetDeselected</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg> m_pWorkFlow-&gt;Stop()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg> { CSapLowCrpIdmCred::Stop</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg> m_pCallback-&gt;CB_ReleaseGUI()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg> WaitForSingleObject()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145024.824</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Workflow</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145024.824</time><lvl>3</lvl><msg> SetEvent()</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>216</tid><time>20130927145024.824</time><lvl>4</lvl><msg>} 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred::Stop</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>3</lvl><msg> CloseHandle(m_hExitEvent)</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowCrpIdmCred</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg> } 0</msg></logentry><logentry><app>LogonUI</app><mod>CSapLowProvider</mod><sid>3</sid><pid>2192</pid><tid>2536</tid><time>20130927145024.824</time><lvl>4</lvl><msg>} 0</msg></logentry></LogFile>

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    Any ideas?

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