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Unbilled case

Former Member

‎09-09-2013 5:27 PM

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One account creates unbilled cases every month even though the customer has already been billed. Does somebody know what possible reasons cause this happens? Thanks.

5 REPLIES 5

william_eastman
Advisor
Advisor

‎09-09-2013 8:02 PM

0 Kudos

Is the case automatically generated based on a message?  If so, what message?  Is that message in the logs every night?  You will need to provide more details.

Former Member
In response to william_eastman

‎09-10-2013 9:56 PM

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The case automatically generated every month and no message shown in this case.  Thanks.

william_eastman
Advisor
Advisor
In response to william_eastman

‎09-11-2013 2:30 PM

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How is it generated?  Auto or manual or custom program?  What triggers it?  Again - provide MORE information if you want help finding a solution

Former Member
In response to william_eastman

‎09-11-2013 10:17 PM

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An customize program is ran by a job each day.  one billing portion is reviewed for each company code, corresponding to the portion that billed 37 days earlier, and identifies accounts in that portion that have failed.  This account was billed on Aug. 08.  And this portion was reviewed on Aug. 16th, the account should have been recognized as having billed but an unbilled case was generated for this account.

william_eastman
Advisor
Advisor
In response to william_eastman

‎09-11-2013 11:28 PM

0 Kudos

Then your custom program is not written correctly.  You will need to discuss with the development team.