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Former Member

Customer incorrect account balance

Hi Experts,

I have a business partner with -$2.15 but after investigation there are no open items left to reconcile on the account. The account balance should be zero. Is it a bug? Would you know why it happened? How can I fix this one?

Thanks in advance,

Maria

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    author's profile photo Former Member
    Former Member
    Posted on Sep 09, 2013 at 02:34 PM

    Hi Maria,

    What is your B1 version/PL? How many JE related to this BP?

    Thanks,

    Gordon

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    • Hi,

      The issue can be due to some database corruption while doing reconciliation or creation of entries. Since, the entries are old and till the year 2011, an old bug can also cause this issue to happen in the database.

      You can may be run the following query to check the affected BP :

      select t0.cardcode , t0.balance, sum(t1.debit - t1.credit) from ocrd t0

      inner join jdt1 t1 on t0.cardcode = t1.shortname

      group by t0.cardcode , t0.balance

      having t0.balance <> sum(t1.debit - t1.credit)

      Also, running Restore can resolve the issue but it should not be run without the approval of the SAP Support.

      Kind Regards,

      Jitin

      SAP Business One Forum Team

  • Posted on Sep 09, 2013 at 02:13 PM

    Hi Maria,

    What is the balance of the customer in Customer master data?

    What is the balance on the ageing report?

    If they are the same, maybe you have a document that is still opened.

    Hope it helps,

    Augusto

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  • Posted on Sep 09, 2013 at 02:21 PM

    Hi Maria,

    Check you setting under Company details--->Basic initialization tab---> Display Credit Balance with Negative Sign.

    Thanks & Regards,

    Nagarajan

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    • Former Member

      Hi Naga Rajan,

      I don't think it is something related to the settings because it only occurs to 1 business partner. Instead of having a zero balance, it has a -$2.15 balance.

      Thanks anyway,

      Maria

  • Posted on Sep 09, 2013 at 04:25 PM

    Did you check the currency on each entry? I notice that this customer is set as Canadian Dollar and I don't know what is your local currency. Also, I don't have much experience on different types of currency but it could be currency exchange rate issue.

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