One of our customer has the following problem, when he try to refresh on demand a web intelligence report the refresh never finish, but if he tries to refresh document by scheduling it, the document is correctly finish and refresh.
We saw that several sessions are active, so we tryied to increase the Number of connexion (25 -> 50) and the number of document per user (5 -> 10) for each WebIPorcessingServer (2 in total). But, this not solve for problem.
Do you have an idea on how we can trace and solve that problem?
the problem is not a database issue.
the cutsomer has enough licences
until now, the platform works correctly.