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Former Member

Why does the system do a sales order block after unblocking

Dear Experts,

we have an issue with credit management checks:

Orders were created for one customer. All of them blocked, because of the credit limit which was correct. Then the orders were unblocked.

Later on the delivery hours of other orders but for the same customer were changed.
Those orders were created before mentioned above, and didn’t block during order creation. Because they were within the limit. They blocked during delivery hours changing. In this situation system starts limit control again, but if quantity and price isn’t changed for higher, it shouldn’t block.

Why are the orders blocked?

Thanks in advance for some advise

Best regards

Melanie

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2 Answers

  • Jan 12, 2017 at 05:54 PM

    Are you an end user or a consultant?

    In the first case - it is better to contact your company help desk: community forum members cannot access the configuration in your system and you will have no authorizations to the transactions and reports, for which you will need to provide screenshots.

    If you are a consultant, you can start by checking what exactly was changed in these sales orders, OVA8, and check_cm. Questions about SD credit checks have been asked and answered hundreds of times - there is a very slim chance that this was not discussed before.

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    Former Member
    Feb 14, 2017 at 10:16 AM

    Dear Veselina,

    I already checked the OVA8 settings and from my point of view it is ok. I attach you a screen shot if you think that this helps.

    The system triggered credit limit control when order was changed. The problem is, that only delivery hours were changed, and order was blocked. In this situation there is no influence on credit limit.

    It should block only if order quantity or price is increased.

    I also attach you the changes of the order

    Unfortunately I don't understand what you mean with check_cm.

    Thanks in advance for your help and best regards

    Melanie


    ova8.png (24.5 kB)
    change-protocol.png (155.8 kB)
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