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Former Member

BI 4.0 - CMS failed to start

Hi Experts,

I have installed SBOP 4.0 on Sybase as per the installation guide found in support portal. I have carefully performed settings like 8k pages size and

UTF-8 char set etc. during the installation of Sybase. Installation completed successfully and I was able log on to BI launchpad and CMC through IE.


I have restarted the server for some update and found that all the service like Sybase SQL server, SIA were working fine. But when I tried to log on to

CMC an error occurred "•Error: Server NSBW:6400 not found or server may be down (FWM 01003) null".

I have gone through some notes and SCN posts and I have followed the below workarounds.

1. I logged on to DB and I was able to access the CMS DB with the same credentials given during installations.

2. I found that the Database and log was almost and so I have increased the DB device space and the log space too.

3. I have tried to update the DSN of SIA through CCM --> SIA--> right click ---> configurations --> update DSN --> Sybase native driver --> entered the DB credetials, then i was asked to specify the cluster key and i have entered the cluster password given during the installation, but I got an error saying the cluster key is invalid.

My Questions:

1. What would went wrong after restarting server?

2. DB is up and SIA is up why I am getting the error stating server is down?

3. What type cluster key I should while updating DSN?

Kindly help me to solve this issue.

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  • Best Answer
    author's profile photo Former Member
    Former Member
    Posted on Sep 06, 2013 at 12:23 PM

    Seems like your cluster key is not a valid key. Can you check event viewer logs to see is there any erro message for your CMS.

    Try to rest your cluster and try, below are the steps to do the same.

    Before resetting the cluster key for make sure all servers managed by the Server Intelligence Agent
    are stopped.
    Use the following procedure to reset the cluster key for your node.
    1. To launch the CCM, go to Programs > SAP BusinessObjects Enterprise XI 4.0 > SAP BusinessObjects Enterprise > Central Configuration Manager.
    2. In the CCM, right-click the Server Intelligence Agent (SIA) and choose Stop.
    Caution: Do not proceed to Step 3 until the SIA status is marked as "Stopped".
    3. Right-click the Server Intelligence Agent (SIA) and choose Properties. The "Properties" dialog box opens.
    4. Click the Configuration tab.
    5. Click Change next to "CMS Cluster Key Configuration". A warning message is displayed.
    6. Click Yes to continue. The "Change Cluster Key" dialog box opens.
    7. Enter the same eight-character key in both the "New Cluster Key" and "Confirm New Cluster Key" fields.

    On Windows platforms, cluster keys must contain a combination of upper and lower case characters. Alternately, users can also generate a random key. A random key is required in order to be FIPS-compliant.

    8. Click OK to submit the new cluster key to the system. A message is displayed confirming that the cluster key has been reset successfully.
    9. Restart the SIA.

    In a multi-node cluster, you must reset the cluster keys for all the SIAs in your SAP BusinessObjects Enterprise deployment to the new key.

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 06, 2013 at 12:28 PM

    Can you login in to CCM? If you can, check, if all the Servers are running?

    Check in Event log, see if there are any errors?

    Cluster key is the same one what you entered during the installation of BO 4.0?

    See if Tomcat is running?

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