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Sep 04, 2013 at 01:30 PM

Queue Prioritization for Running Production System


Dear Experts,

We have a running production system.

There's no queue prioritization configured at the running prod system. If we want to configure queue prioritization for the running prod system, what would the best practice be?

Should we:

- De-register all of the queue? or even de-activate all of the CCs?

- Configure the Queue Prioritization out of business hour?

Any advice would be appreciated.

Thank you,

Suwandi C.