Crystal Reports 2011 Report Application Server Failed

[Former Member]

After a new installation on CentOS 5.9 I can't seem to get the Report Application Server to start.

SAP Crystal Server 2011  SP4  (14.0.4.738)

Here is about all of the information I have found in the logs:

SIA_trace.000001.glf:|E5D406E20C4142A093F027A5D49294AA3e|2013 09 03 15:08:15.895|-0700|Error| |>>| | |SIA| 4093|  68|CrystalReports2011ReportApplicationServer (Process Agent)| ||||||||||||||||||||com.businessobjects.cad.syslog||Server Intelligence Agent: server CrystalReports2011ReportApplicationServer is considered failed because it has stopped 5 time(s) within 60 minute(s). Please restart this server.

Any ideas for a fix would be greatly appreciated.

[Former Member · Accepted solution]

Thanks for all of the helpful information. I ended up getting the RAS started and working properly after following the SAP notes listed below.

1612745

1048303

[Former Member · Accepted solution]

Glad that it worked for you. But in any case, this is not a official supported OS. I suggest you should not put this PROD env. In future if you have any issues, SAP will not support it.

[Former Member]

Kevin,

1691347  - Is CentOS or Oracle Enterprise Linux supported with SAP BusinessObjects Business Intelli...

Symptom  

Is CentOS or Oracle Enteprise Linux supported with SAP BusinessObjects Business Intelligence 4.0?

Environment

• SAP BusinessObjects Business Intelligence Platform 4.0.
• CentOS.
• Oracle Enterprise Linux (OEL)

Resolution

Although CentOS and Oracle Enterprise Linux are both based on the codebase for RedHat Enterprise Linux they are not supported with SAP BusinessObjects Business Intelligence Platform 4.0.

[denis_konovalov]

CentOS is not a supported OS.

Only 2 flavors of linux supported, Red hat Enterprise and Suse.

CentOS is not RedHat !!

Product will not work on it properly. period.

[abhilash_kumar]

Hi Kevin,

You might be looking for help in the wrong space.

Please re-post to the BI Platform space.

-Abhilash