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author's profile photo Former Member
Former Member

Error while launching Information Design Tool

Hello Everyone,

When i am trying to launch information design tool in user account it is showing the error which is attached and similarly when i launch the information design tool in Administrator account it is working with out errors.the attached error appears only for guest users only please help me how to resolve it.Thanks in advance.

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2 Answers

  • author's profile photo Former Member
    Former Member
    Posted on Sep 03, 2013 at 07:20 PM
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    • Former Member

      Cause

      • Runtime exception
      • The arguments for the java runtime environment (jvm) have a maximum permitted size

      Resolution

      • Lower the max. memory JVM option by editing the InformationDesignTool.ini, and decrease the default size of -Xmx768M to -Xmx256M

      The java heap settings are in the InformationDesignTool.ini file in this directory:

      C:\Program Files (x86)\SAP BusinessObjects\SAP BusinessObjects Enterprise XI 4.0\win32_x86

      Change

      -Xms64M

      -Xmx768M

      to the desired values and reload the IDT.

      -Xms is the initial (starting) memory size
      -Xmx is the maximum memory size

  • author's profile photo Former Member
    Former Member
    Posted on Sep 03, 2013 at 07:21 PM

    Can you explain what you mean launching using Guest account. Does this error appear while trying to login using "Guest" users or you mean any user which are not in Administrator group.Does it appear when the users are trying to open any universe in IDT?

    As you have already found this is certainly related to security so please check if the user group which the users are associated to having correct rights for IDT in the CMC like retrieving Universe and so on .

    Cheers!!

    Durga


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