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Former Member

Get feedback from customer through URL

Dear All,

We have requirement of getting feedback from the customer through the URL which is generated in CRM. [We will send this URL to customer after lead creation for that prospect.]

How those responces will be saved in SAP system ? How to link BP-Lead- Feedback form data .. ?

Please Help.

Thanks and Regard,

NIkhil

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3 Answers

  • Best Answer
    Posted on Sep 04, 2013 at 01:18 PM

    Hi NIkhil,

    This is the standard functionality provided by SAP to send URL with an email and to track and save its responses in standard SAP tables. You can find lot of info regarding this on SCN.

    For tracking URL you have to select option track via target site

    Also check http://scn.sap.com/thread/3287615

    http://wiki.sdn.sap.com/wiki/display/CRM/Survey+processing+without+opening+a+connection+to+the+CRM+Backend+from+the+Internet

    http://scn.sap.com/community/crm/marketing/blog/2013/05/08/campaign-automation-for-survey-scenariopart-1-how-to-create-a-survey-for-campaigncampaign-automation

    Hope it will help.

    Regards,

    @Harish Kumar

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  • author's profile photo Former Member
    Former Member
    Posted on Sep 04, 2013 at 12:36 PM

    Hi,

    Please try to use the CRM-Survey Suite functionality.

    Regards

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  • Posted on Sep 05, 2013 at 08:38 AM

    Hi Nikhil,

    If the Link is a non-sap/non-SAP CRM link, and it points to a different site, you can Transaction Launchers to return data from the link. But again, we have a limitation to return only one parameter.

    You can concatenate all the values into a single field, and split this data before doing any further operations(modify table etc).

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