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Cannot update Crystal reports from version 12.0.0.549

Hi,

I recently had to reinstall Crystal Reports 2008 (12.0.0.549).

All my efforts in trying to update it to the latest available SP has failed.
The files I have found are on this site: http://scn.sap.com/docs/DOC-27917 and I have tried both the 12.0 and 12.1 ClickOnce and MSI.

The 12.0 update gives me the following:

The product cannot be installed on the same system as Crystal Reports 2008

The 12.1 update gives me the following:

The product cannot be installed on the same system as Crystal Reports 2008

It would seem (based on the name of the above two files) that 12.1 is the same file as 12.0 (CRRuntime_12_0_mlb.msi) mean there is no valid 12.1 update file. Can this be the case? If so where can I find the correct file?

Thanks in advance.

Regards,

Ignacio Dinchong

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1 Answer

  • Posted on Sep 03, 2013 at 08:37 AM

    Hi Ignacio,

    You might be trying to install a Full Build version rather than an incremental build.

    You would need to un-install the current version of CR 2008, then install SP1 Full Build and then go to SP2 using the incremental build.

    -Abhilash

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